When accepting the goods, the Buyer must carefully check its quantity, quality and assortment for compliance with the accompanying documents and the order. After signing the sales receipt, the Buyer loses the right to make claims that can be identified during the acceptance of the goods. The warranty obligations of the Seller do not apply to goods that were assembled by the buyer independently (not by the Seller's specialists). Also, the warranty does not apply to damage to the goods received during self-delivery and lifting of the goods. The buyer does not have the right to refuse a product of proper quality having individually defined properties, i.e. if the product can be used exclusively by the consumer purchasing it.

The return or exchange of goods is possible provided that the packaging, presentation and consumer properties of the goods, as well as commodity and cash receipts are preserved. In this case, we guarantee you a refund of the full cost of the goods (minus the shipping cost). In case of refusal of the goods or part of the goods upon delivery, the customer pays for the delivery services if the cost of the purchased goods is less than the threshold of free delivery. To make a return or exchange of goods, you must contact the Quality Department of our online store by phone (495) 414-31-31.

The funds will be returned within 21 (twenty-one) business days from the moment our employees receive the goods and the application for its return (provided that the documents are properly executed).

The refund method is the same as the payment method.

The terms of the exchange of goods depend on the availability of goods in stock and can be individual for each product. The deadline for each product must be clarified with our manager.

When paying with cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems.

The procedure for returning the goods is regulated by Article 26.1 of the Federal Law "On Consumer Rights Protection".

• The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
• The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
• The consumer does not have the right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the person acquiring it;
• If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date of the consumer's presentation of the corresponding claim;

To return funds to a bank card, it is necessary to fill out an "Application for a refund of funds", which is sent by the company to the e-mail address upon request and send it along with a copy of the passport to the address office@2shades.ru

The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the "Refund Application" by the Company.

To refund funds for transactions carried out with errors, you must apply with a written application and attach a copy of your passport and receipts/receipts confirming the erroneous write-off. This application must be sent to office@2shades.ru 

The refund amount will be equal to the purchase amount. The term for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends.