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2Shades - интернет-магазин дизайнерской мебели
2Shades - салон элитной, дизайнерской мебели: современная продукция от мировых производителей
119435
Россия
Россия
Большой Саввинский переулок, д. 12, стр. 5
+7 (495) 414-31-31

Check out the existing frequently asked questions and answers to them;

Making an order
How do I place an order?
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Product in stock:
- you can place an order on the website through the "Buy in one click" form, where managers will contact you and discuss all the details with you, or by adding one or more products to the basket and specifying all the wishes when placing an order; you cannot place more than one type of goods through a quick order;
- you can buy it in the salon where it is presented (availability can be clarified by phone +7 (495) 414-31-31); - order and coordinate delivery via WhatsApp chat or by phone +7 (495) 414-31-31. Custom products:
- to choose fabric or leather upholstered furniture, veneer and other finishing options, please drive up to the salon where samples of materials are presented;
- you can order products with fixed finishes online, via chat, by phone or drive up to the salon.
The contract for the supply of custom items is concluded on an advance payment of 30% depending on the brand.
Payment is made in rubles at the exchange rate of the Central Bank on the day of payment, increased by 2%.

How do I make changes to the order after registration?
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To make changes to the completed order, you need to call by phone or write to WhatsApp by number +7 (495) 414-31-31, by specifying the order number.
Where is my order?
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We inform our customers as soon as the ordered goods arrive at our warehouse. If you have any questions, write to your manager or call by phone +7 (495) 414-31-31.
Payment
How can I pay for the goods?
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The goods can be paid for:
- in cash or by bank card in the salon;
- in cash or by bank card upon delivery in Moscow and the Moscow region of goods from the availability of the courier service of the company;
- bank card for 100% prepayment upon delivery by third-party courier services throughout Russia
What discounts do you provide?
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All current promotions and discounts are displayed on our website. Additional discounts are not available.
How to purchase goods in installments / on credit?
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Unfortunately, this feature is not yet available in our online store and salons.
Delivery and assembly
What does the delivery service include?
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Delivery is made to the address specified by you to the entrance, or to the terminal of the transport company. If there is a private house at the address, delivery is made to the gate, without skidding to the site.
Lifting furniture to the apartment, entering the house and assembly are not included in the price of the service and are paid separately.
Is it possible to change the selected delivery day
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If you realized that you are not ready to accept delivery on the agreed day, please let me know. Also in the morning on the day of delivery, the courier confirms the departure.
How long after the order will the goods be delivered to me?
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Pickup from the availability warehouse is available the next day.
Delivery by courier in Moscow and the Moscow region up to 5 working days.
Delivery to the regions according to the conditions of transport companies.
How to pick up the goods yourself and where?
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The goods can be picked up independently from the stores and from the warehouse after confirmation by the manager.
How is delivery to the regions carried out?
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Our company cooperates with PEC and TC "bUsiness Lines". Delivery to the transport company or removal from the warehouse is possible. We can also provide support in delivery by other transport companies.
Product availability
How do I find out if the product is in stock?
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Products in stock are marked on the website with a special sign "IN stock". Some products can be made in different finishes or sizes, then you will find out the presence of a specific finish by selecting the desired finish or size in the product card.
How quickly can the goods with the status under the order be delivered?
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We carry out regular direct deliveries from European furniture factories. The delivery time is up to 30-45 days depending on the brand.
Refund and Exchange
Return and Exchange Rules
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According to the rules of remote trading, the goods are returned within 7 calendar days from the date of purchase. Please note that custom items cannot be exchanged or returned. The refund is made independently at the point of return of the goods.
How to return or exchange an item?
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To return the goods, the following conditions must be met:

  • The product has not been assembled;
  • The product was not in use;
  • The presentation and consumer properties of the product are preserved;
  • There is a commodity or cash receipt, or other document confirming the payment of the goods.
How long will the funds be refunded to me when making a return of the goods?
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The refund is carried out within 21 (twenty-one ) working days from the moment our employees receive the goods and the application for its return.

The refund method is the same as the payment method.
Guarantee
The furniture turned out to be defective - what to do?
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If the furniture turned out to be defective, you need to take a photo of the defect and send it to us on WhatsApp by number +7 (495) 414-31-31 or by email info@2shades.ru and then contact our managers by mail or by phone +7 (495) 414-31-31.
What is the warranty period for furniture?
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The minimum warranty period for furniture is 1 year.
Some brands provide an extended warranty from the manufacturer. You can clarify the details by phone +7 (495) 414-31-31
Can I replace a separate part if it turned out to be defective?
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You need to compose an email address info@2shades.ru.ru with data: order number, contact phone number, delivery address, photo of the defect, number or description of the required part.
What should I do if there were not enough parts in the furniture set?
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You need to compose an email address info@2shades.ru.ru with data: order number, contact phone number, delivery address, photo of the defect, number or description of the required part.